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Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week
Education:
Expérience:

Education

Secondary (high) school graduation certificate
or equivalent experience

Work setting

Rural area
Retail/wholesale establishment/distribution centre

Tasks

Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments
Explain procedures, risks and benefits to clients
Answer clients' inquiries and provide information
Resolve product and service related problems
Assess client's needs and resources to recommend the appropriate goods or services
Conduct sales transactions through Internet-based electronic commerce

Computer and technology knowledge

Internet
MS Excel
MS Outlook
MS Windows
MS Word
MS Office
Spreadsheet

Type of experience

Call centre

Security and safety

Reference required

Transportation/travel information

Own transportation
Public transportation is available

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasks
Sitting

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Screening questions

Are you authorized to work in Canada?
Are you available for shift or on-call work?
Do you have experience working in this field?
Do you live near the job location?

Employment terms options

Evening
Shift

Experience

Experience an asset

Employment terms options

Health benefits

Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Group insurance benefits
Life insurance

Other benefits

Free parking available

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Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 heures par semaine
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: Expérience un atout
ou experience équivalente

Milieu de travail

Milieu rural
Établissement/centre de distribution de vente au détail/vente en gros

Tâches

Répondre aux demandes de renseignements verbales et écrites
Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Prendre des dispositions pour les remboursements et l'établissement d'une note de crédit
Remettre des reçus et d'autres documents
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Recevoir des paiements
Expliquer les procédures, les risques et les bienfaits aux clients
Fournir des renseignements et répondre aux questions des clients
Résoudre les problèmes liés aux produits ou au service
Évaluer les besoins et les ressources du client afin de lui recommander les biens ou les services appropriés
Effectuer des opérations de vente par voie de commerce électronique sur Internet

Systèmes de gestion (sig ou bd)

Internet
MS Excel
MS Outlook
MS Windows
MS Word
MS Office
Chiffrier électronique

Genre d'expérience

Centre d'appels

Sûreté et sécurité

Références exigées

Information de transport et de voyage

Possède un moyen de transport
Transport public disponible

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Délais serrés
Travail sous pression
Tâches répétitives
Travail en position assise

Qualités personnelles

Ponctualité
Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Sens de l'organisation
Fiable
Esprit d'équipe
Esprit d'initiative
Jugement
Capacité d'effectuer plusieurs tâches simultanément
Sens des responsabilités
Honnêteté
Capacité d'apprendre rapidement

Questions de sélection

Êtes-vous autorisé à travailler au Canada?
Êtes-vous disponible pour des quarts de travail ou du travail sur appel?
Avez-vous de l'expérience de travail dans ce domaine?
Habitez-vous près du lieu de travail?

Options de conditions d'emploi

Soir
Quart de travail

Options de conditions d'emploi

Jour

Avantages santé

Régime de soins dentaires
Prestations d'invalidité
Régime de soins de santé
Protection pour services paramédicaux
Prestations des soins de la vue

Avantages financiers

Assurance de groupe
Assurance-vie

Autres avantages

Stationnement gratuit disponible

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Vente au détail