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Work Term: Permanent
Work Language: Bilingual
Hours: 34 hours per week
Education: College/CEGEP
Experience: 2 years to less than 3 years

Work setting

Relocation costs not covered by employer
Urban area

Tasks

Analyzes the administrative issues in order to provide help to the employee
Sort the technical problems in order to help the employee with established procedures
Hire, train, direct and motivate staff
Leading/instructing groups
Monitor and evaluate
Provide staff training
Resolve conflict situations
Conduct sales calls
Supervisory Experience
Offer mentoring
Monitor staff performance
Monitor department's performance
Conduct quality audits

Supervision

More than 20 people

Policy and program experience

Employee recognition

Type of experience

Call centre

Area of work experience

Quality assurance or control

Area of specialization

Sales

Security and safety

Criminal record check

Transportation/travel information

Public transportation is available

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Large caseload
Large workload
Tight deadlines
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Reliability
Team player

Screening questions

Are you authorized to work in Canada?
Do you have experience working in this field?
Do you live near the job location?
Do you meet the language requirements listed in the job posting?

Employment terms options

Day
Overtime available

Health benefits

Dental plan
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits

Commission
Group insurance benefits
Life insurance

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Work Term: Permanent
Work Language: Bilingual
Hours: 34 heures par semaine
Education:
Experience:

Études

Certificat ou diplôme

Milieu de travail

Frais de déménagement non payés par l'employeur
Milieu urbain

Tâches

Analyser les questions administratives afin d'apporter de l'aide au personnel
Trier les problèmes techniques afin d'aider le personnel avec les procédures établies
Embaucher, former, diriger et motiver le personnel
Diriger des groupes ou leur donner des instructions
Faire suivis et évaluations
Offrir la formation au personnel
Résoudre des situations de conflits
Effectuer des visites de vente
Expérience en supervision
Assurer le mentorat
Surveiller le rendement du personnel
Contrôler le rendement du service
Réaliser des examens de la qualité

Fonctions et activités des superviseurs

Plus de 20 personnes

Politiques et programmes

Reconnaissance des employés

Genre d'expérience

Centre d'appels

Domaine d'expérience de travail

Assurance ou contrôle de la qualité

Domaine de spécialisation

Ventes

Sûreté et sécurité

Vérification de casier judiciaire

Information de transport et de voyage

Transport public disponible

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Volume de cas élevé
Volume de travail élevé
Délais serrés
Travail sous pression

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Relations interpersonnelles efficaces
Excellente communication orale
Esprit d'initiative
Jugement
Sens de l'organisation
Fiable
Esprit d'équipe

Questions de sélection

Êtes-vous autorisé à travailler au Canada?
Avez-vous de l'expérience de travail dans ce domaine?
Habitez-vous près du lieu de travail?
Avez-vous les compétences linguistiques requises, comme précisé dans l'offre d'emploi?

Expérience

2 ans à moins de 3 ans

Options de conditions d'emploi

Jour
Heures supplémentaires disponibles

Avantages santé

Régime de soins dentaires
Régime de soins de santé
Protection pour services paramédicaux
Prestations des soins de la vue

Avantages financiers

Commission
Assurance de groupe
Assurance-vie

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Postes ouverts (1)

Service clientèle / Centre d'appels

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