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Education:
Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments

Computer and technology knowledge

Database software
Internet
MS Excel
MS Outlook

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Work under pressure
Repetitive tasks
Standing for extended periods
Walking

Experience

No experience (will train)

Employment terms options

Financial benefits

Bonus
Commission

Other benefits

Other benefits
Durée de l'emploi: Permanent
Langue de travail: Bilingue
Heures de travail: 40 hours per week

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Durée de l'emploi: Permanent
Langue de travail: Bilingue
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: Pas d'expérience (formation offerte)

Tâches

Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Prendre les dispositions pour la facturation des services
Expliquer aux clients la nature et le coût des services offerts
Remettre des reçus et d'autres documents
Tenir des dossiers et des statistiques
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Recevoir des paiements

Systèmes de gestion (sig ou bd)

Logiciel de base de données
Internet
MS Excel
MS Outlook

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Travail sous pression
Tâches répétitives
Debout pour une longue période
Marcher

Options de conditions d'emploi

Jour

Avantages financiers

Prime
Commission

Autres avantages

Autres avantages
Heures de travail: 40 heures par semaine

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Postes ouverts (1)

Service clientèle / Centre d'appels