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Education:
Expérience:

Education

Secondary (high) school graduation certificate
or equivalent experience

Screening questions

Are you available to start on the date listed in the job posting?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

Night
Weekend

Financial benefits

Gratuities
Durée de l'emploi: Occasionnel
Langue de travail: Anglais
Heures de travail: 5 to 20 hours per week

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Durée de l'emploi: Occasionnel
Langue de travail: Anglais
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 an à moins de 2 ans
ou experience équivalente

Questions de sélection

Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?

Options de conditions d'emploi

Soir

Options de conditions d'emploi

Nuit
Fin de semaine

Avantages financiers

Pourboires
Heures de travail: 5 à 20 heures par semaine

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Education:
Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Supervise support staff
Make and confirm reservations

Computer and technology knowledge

Multi-line switchboard
Word processing software
Computerized bookkeeping system
Spreadsheet
Internet
Lightspeed
MS Excel
MS Word
Reservation software

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Screening questions

Are you currently a student?
Do you have experience working in this field?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

Flexible hours
Night
Weekend
Durée de l'emploi: Saisonnier
Langue de travail: Anglais
Heures de travail: 25 to 44 hours per week

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Durée de l'emploi: Saisonnier
Langue de travail: Anglais
Heures de travail: 25 à 44 heures par semaine
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 an à moins de 2 ans

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Effectuer de petits travaux domestiques et de nettoyage
Fournir le service à la clientèle
Superviser le personnel de soutien
Réserver des places et en obtenir la confirmation

Systèmes de gestion (sig ou bd)

Standard à plusieurs lignes
Logiciel de traitement de texte
Système informatisé de tenue de livre
Chiffrier électronique
Internet
Lightspeed
MS Excel
MS Word
Logiciel de réservation

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Jugement
Sens de l'organisation
Fiable
Esprit d'équipe
Débrouillardise

Questions de sélection

Êtes-vous actuellement étudiant(e)?
Avez-vous de l'expérience de travail dans ce domaine?

Options de conditions d'emploi

Soir

Options de conditions d'emploi

Horaire flexible
Nuit
Fin de semaine

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Postes ouverts (2)

Restauration