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Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: Experience an asset

Work setting

Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service

Computer and technology knowledge

Multi-line switchboard
Word processing software
Central reservation system (CRS)
Internet

Security and safety

Bondable

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player

Screening questions

Are you available to start on the date listed in the job posting?
Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

Early morning
Evening
Shift
Morning
Night

Employment terms options

Day
Weekend

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Work Term: Permanent
Work Language: English
Hours: 35 à 40 heures par semaine
Education:
Experience:

Études

Diplôme d'études secondaires ou l'équivalent

Milieu de travail

Hôtel, motel, centre de villégiature

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Suivre des mesures d'urgence et de sécurité
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

Standard à plusieurs lignes
Logiciel de traitement de texte
Système de réservation informatisée (SRI)
Internet

Sûreté et sécurité

Cautionnable

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Debout pour une longue période
Travail sous pression

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Sens de l'organisation
Fiable
Esprit d'équipe

Questions de sélection

Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?
Avez-vous les compétences linguistiques requises, comme précisé dans l'offre d'emploi (français ou anglais)?

Options de conditions d'emploi

Tôt le matin
Soir
Quart de travail
Matin
Nuit

Expérience

Expérience un atout

Options de conditions d'emploi

Jour
Fin de semaine

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Postes ouverts (1)

Restauration