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Education: Secondary (high) school graduation certificate
Experience: 1 to less than 7 months

Work setting

Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service

Personal suitability

Dependability
Efficient interpersonal skills
Flexibility
Reliability
Team player

Employment terms options

Evening
Shift
Night
Weekend
Work Term: Permanent
Work Language: English
Hours: 35 hours per week

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Work Term: Permanent
Work Language: English
Education:
Experience:

Études

Diplôme d'études secondaires ou l'équivalent

Milieu de travail

Hôtel, motel, centre de villégiature

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Fournir le service à la clientèle

Qualités personnelles

Sens des responsabilités
Relations interpersonnelles efficaces
Flexibilité
Fiable
Esprit d'équipe

Expérience

1 mois à moins de 7 mois

Options de conditions d'emploi

Soir
Quart de travail
Nuit
Fin de semaine
Hours: 35 heures par semaine

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Postes ouverts (1)

Hôtellerie / Tourisme