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Education: No degree, certificate or diploma
Experience: Experience an asset

Tasks

Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive payments
Explain procedures, risks and benefits to clients
Answer clients' inquiries and provide information

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Repetitive tasks
Standing for extended periods
Walking

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Employment terms options

Health benefits

Dental plan
Health care plan

Financial benefits

Group insurance benefits
Life insurance
Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week

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Work Term: Permanent
Work Language: English
Education:
Experience:

Études

Aucun certificat, diplôme ou grade

Tâches

Répondre aux demandes de renseignements verbales et écrites
Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Prendre des dispositions pour les remboursements et l'établissement d'une note de crédit
Expliquer aux clients la nature et le coût des services offerts
Remettre des reçus et d'autres documents
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Exécuter des tâches générales de bureau
Recevoir des paiements
Expliquer les procédures, les risques et les bienfaits aux clients
Fournir des renseignements et répondre aux questions des clients

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Délais serrés
Travail sous pression
Tâches répétitives
Debout pour une longue période
Marcher

Qualités personnelles

Ponctualité
Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Sens de l'organisation
Fiable
Esprit d'équipe
Esprit d'initiative
Jugement
Capacité d'effectuer plusieurs tâches simultanément
Sens des responsabilités
Honnêteté
Capacité d'apprendre rapidement

Expérience

Expérience un atout

Options de conditions d'emploi

Jour

Avantages santé

Régime de soins dentaires
Régime de soins de santé

Avantages financiers

Assurance de groupe
Assurance-vie
Hours: 35 à 40 heures par semaine

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Postes ouverts (1)

Service clientèle / Centre d'appels