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Education: Secondary (high) school graduation certificate
Experience: No experience (will train)

Tasks

Register arriving guests and assign rooms
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service

Personal suitability

Client focus
Dependability
Flexibility
Organized
Reliability
Team player

Support for youths

Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week

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Work Term: Permanent
Work Language: English
Education:
Experience:

Études

Diplôme d'études secondaires ou l'équivalent

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Fournir le service à la clientèle

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Flexibilité
Sens de l'organisation
Fiable
Esprit d'équipe

Expérience

Pas d'expérience (formation offerte)

Soutien pour les jeunes

Offre des formations en cours d'emploi adaptée aux jeunes
Offre des opportunités de mentorat, de coaching et/ou de réseautage aux jeunes
Offre au personnel des formations de sensibilisation afin de créer un environnement de travail accueillant pour les jeunes
Hours: 30 à 40 heures par semaine

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Postes ouverts (1)

Restauration