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Education:
Expérience:

Education

Secondary (high) school graduation certificate

Tasks

Answer inquiries and provide information to customers
Perform general office duties
Receive and log complaints
Answer clients' inquiries and provide information

Work conditions and physical capabilities

Attention to detail
Work under pressure
Bending, crouching, kneeling
Walking

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Screening questions

Are you available to start on the date listed in the job posting?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

7 months to less than 1 year

Employment terms options

Health benefits

Dental plan
Disability benefits
Health care plan

Financial benefits

Life insurance
Pension plan
Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance

Other benefits

Travel insurance
Durée de l'emploi: Permanent
Langue de travail: Anglais ou Français
Heures de travail: 37.5 hours per week

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Durée de l'emploi: Permanent
Langue de travail: Anglais ou Français
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 7 mois à moins d'un an

Tâches

Répondre aux demandes de renseignements des clients et leur fournir de l'information
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Fournir des renseignements et répondre aux questions des clients

Conditions de travail et capacités physiques

Souci du détail
Travail sous pression
Plier, s'accroupir, s'agenouiller
Marcher

Qualités personnelles

Ponctualité
Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Sens de l'organisation
Fiable
Esprit d'équipe
Esprit d'initiative
Jugement
Capacité d'effectuer plusieurs tâches simultanément
Sens des responsabilités
Honnêteté
Capacité d'apprendre rapidement

Questions de sélection

Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?
Avez-vous de l'expérience de travail dans ce domaine?
Possédez-vous les certifications requises mentionnées dans l'offre d'emploi?
Avez-vous les compétences linguistiques requises, comme précisé dans l'offre d'emploi (français ou anglais)?

Options de conditions d'emploi

Jour

Avantages santé

Régime de soins dentaires
Prestations d'invalidité
Régime de soins de santé

Avantages financiers

Assurance-vie
Régime de pension
Régime enregistré d'épargne-retraite (REER)

Avantages à long terme

Assurance de soins de longue durée

Autres avantages

Assurance voyage
Heures de travail: 37,5 heures par semaine

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Postes ouverts (1)

Service clientèle / Centre d'appels