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Work Term: Temporary
Work Language: French
Hours: 30 to 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years

Work setting

Retail business
Retail or wholesale furniture store

Tasks

Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Copywrite
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Schedule transportation conveyances
Balance daily transactions

Computer and technology knowledge

Electronic mail

Specialization/experience (business sales and services)

Distribution

Security and safety

Criminal record check
Reference required

Personal suitability

Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player

Screening questions

Are you authorized to work in Canada?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?

Employment terms options

Evening

Employment terms options

Day
Weekend

Health benefits

Disability benefits
Health care plan
Paramedical services coverage

Financial benefits

Group insurance benefits
Life insurance
Registered Retirement Savings Plan (RRSP)

Other benefits

Free parking available
Learning/training paid by employer
On-site recreation and activities
Travel insurance
Wellness program

Support for newcomers and refugees

Does not require Canadian work experience

Support for youths

Offers on-the-job training tailored to youth

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

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Work Term: Temporary
Work Language: French
Hours: 30 à 40 heures par semaine
Education:
Experience:

Études

Diplôme d'études secondaires ou l'équivalent

Milieu de travail

Commerce de détail
Magasin de vente de meubles en gros ou au détail

Tâches

Régler les plaintes des clients et répondre à leurs préoccupations
Répondre aux demandes de renseignements des clients et leur fournir de l'information
Prendre les dispositions pour la facturation des services
Prendre des dispositions pour les remboursements et l'établissement d'une note de crédit
Expliquer aux clients la nature et le coût des services offerts
Obtenir et examiner toutes les informations pertinentes pour évaluer la rétroaction, les demandes et les plaintes des clients dans le cadre de la fourniture d'informations et de services utiles
Exécuter des tâches générales de bureau
Recevoir les plaintes et en tenir un registre
Rédiger
Fournir des renseignements et répondre aux questions des clients
Communiquer avec les clients après la vente pour assurer un suivi
Planifier le transport de marchandises
Balancer les transactions quotidiennes

Systèmes de gestion (sig ou bd)

Courrier électronique

Spécialisation/expérience (affaires en ventes et services)

Distribution

Sûreté et sécurité

Vérification de casier judiciaire
Références exigées

Qualités personnelles

Ponctualité
Attitude axée sur le client
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Sens de l'organisation
Fiable
Esprit d'équipe

Questions de sélection

Êtes-vous autorisé à travailler au Canada?
Avez-vous de l'expérience de travail dans ce domaine?
Possédez-vous les certifications requises mentionnées dans l'offre d'emploi?

Options de conditions d'emploi

Soir

Expérience

1 an à moins de 2 ans

Options de conditions d'emploi

Jour
Fin de semaine

Avantages santé

Prestations d'invalidité
Régime de soins de santé
Protection pour services paramédicaux

Avantages financiers

Assurance de groupe
Assurance-vie
Régime enregistré d'épargne-retraite (REER)

Autres avantages

Stationnement gratuit disponible
Apprentissage/formation payés par l'employeur
Loisirs et activités sur place
Assurance voyage
Programme de mieux-être

Soutien pour les nouveaux arrivants et les réfugiés

Ne demande aucune expérience de travail au Canada

Soutien pour les jeunes

Offre des formations en cours d'emploi adaptée aux jeunes

Soutien pour les minorités visibles

Applique des politiques d'embauche qui découragent la discrimination envers les membres des minorités visibles (par exemple : anonymiser le processus de recrutement, etc.)

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Postes ouverts (1)

Service clientèle / Centre d'appels