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Work Term: Permanent
Work Language: French
Hours: 32 to 40 hours per week
Education: No degree, certificate or diploma
Experience: 3 years to less than 5 years

Work setting

Hotel, motel, resort

Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Process guests' departures, calculate charges and receive payments
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Contact customers to deliver requested wakeup calls
Provide customer service

Computer and technology knowledge

Word processing software
Database software
Central reservation system (CRS)
Internet

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

Attention to detail

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Resourcefulness

Screening questions

Are you authorized to work in Canada?
Do you have experience working in this field?

Employment terms options

Morning
Day
Weekend
Overtime available

Financial benefits

Bonus
Gratuities
Night shift premium
Registered Retirement Savings Plan (RRSP)

Other benefits

Free parking available
Learning/training paid by employer
On-site amenities
Paid time off (volunteering or personal days)
Team building opportunities
Parking available

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Work Term: Permanent
Work Language: French
Hours: 32 à 40 heures par semaine
Education:
Experience:

Études

Aucun certificat, diplôme ou grade

Milieu de travail

Hôtel, motel, centre de villégiature

Tâches

Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

Logiciel de traitement de texte
Logiciel de base de données
Système de réservation informatisée (SRI)
Internet

Information de transport et de voyage

Permis de conduire valide

Conditions de travail et capacités physiques

Souci du détail

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Sens de l'organisation
Fiable
Esprit d'équipe
Débrouillardise

Questions de sélection

Êtes-vous autorisé à travailler au Canada?
Avez-vous de l'expérience de travail dans ce domaine?

Expérience

3 ans à moins de 5 ans

Options de conditions d'emploi

Matin
Jour
Fin de semaine
Heures supplémentaires disponibles

Avantages financiers

Prime
Pourboires
Prime de nuit
Régime enregistré d'épargne-retraite (REER)

Autres avantages

Stationnement gratuit disponible
Apprentissage/formation payés par l'employeur
Commodités sur place
Congés rémunérés (journées personnelles ou de bénévolat)
Occasions de développement de l'esprit d'équipe
Stationnement disponible

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Postes ouverts (1)

Administration / Bureautique / Clérical