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Smith-Induspac Ottawa serves the National Capital Region of Canada. Catering to a diverse economic fabric, we serve businesses in the electronics, medical, and pharmaceutical sectors, as well as a multitude of SMEs with varying needs. Their common denominator: the constant need to find the best available packaging solution.

Our close-knit team is always ready to meet your needs and collaborate on your proposed projects. Whether it's boxes, foam, wood, or a combination of these components for the same project, we have the expertise to fulfill your requests. The strength of the packaging structure is our top priority!

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Reporting to the Regional General Manager, the Human Resources Business Partner (HRBP) acts as a strategic and operational partner to leaders and employees, providing HR expertise and guidance across the employee lifecycle.

The HRBP works closely with managers to understand business priorities, anticipate workforce needs, strengthen organizational performance, and foster a positive and productive work environment. This role provides coaching and support on employee relations, performance management, talent development, organizational changes, recruitment, and the implementation of HR programs and initiatives.

About Smith-Induspac Ottawa

Smith-Induspac Ottawa is part of Groupe Induspac, a leading provider of custom industrial packaging solutions in Eastern Canada. For more than 50 years, Groupe Induspac has proudly served a diverse range of customers requiring high-quality, tailor-made packaging solutions designed to meet their specific needs.

With more than 300 employees and four manufacturing facilities located in Candiac, Longueuil, Ottawa, and Toronto, Groupe Induspac combines expertise, innovation, and manufacturing capabilities to deliver reliable packaging solutions across various industries.

Serving the National Capital Region of Canada, Smith-Induspac Ottawa supports customers in sectors such as electronics, medical, pharmaceutical, and various small and medium-sized businesses. Our team specializes in developing customized packaging solutions, including corrugated boxes, protective foam, wood packaging, and integrated solutions combining multiple materials.

At Smith-Induspac Ottawa, we pride ourselves on our ability to understand our customers’ challenges and collaborate with them to develop the best available packaging solutions. The strength, reliability, and performance of every packaging structure remain our top priorities.

Role and Responsibilities

As a Human Resources Business Partner, you will act as a trusted advisor to managers and employees while ensuring HR practices support the organization’s operational and business objectives.

Business Partnership & Leadership Support

· Partner with managers and leaders to understand business priorities, workforce challenges, and organizational needs, and provide practical HR solutions;

· Coach and advise managers on employee management, performance, attendance, workplace conduct, employee development, and other HR-related matters;

· Provide guidance on the interpretation and application of HR policies, procedures, and employment legislation;

· Proactively identify HR risks and opportunities and recommend appropriate actions;

· Support managers in making effective and consistent people-related decisions;

· Develop strong relationships with leaders and employees and maintain a visible HR presence within the workplace;

· Act as a trusted and objective advisor while balancing employee needs with business requirements.

Employee Relations & Performance Management

· Lead and support employee relations matters, including workplace conflicts, investigations, disciplinary measures, performance issues, attendance management, accommodations, and terminations;

· Coach managers through performance management processes and ensure appropriate documentation and follow-up;

· Support managers in addressing attendance, productivity, behavioural, and performance concerns;

· Provide guidance on workplace investigations and recommend appropriate courses of action;

· Identify recurring employee relations issues and recommend preventive or systemic solutions;

· Promote a respectful, accountable, and high-performance workplace culture.

Talent Management & Organizational Development

· Partner with managers to identify talent, development needs, and succession opportunities;

· Support the implementation of performance management and employee development programs;

· Identify training and development priorities in collaboration with managers;

· Support employee engagement, retention, and recognition initiatives;

· Contribute to workforce planning and succession planning initiatives;

· Participate in organizational development and change management initiatives;

· Support managers in developing and retaining high-performing employees.

Recruitment & Workforce Planning

· Partner with hiring managers to understand workforce requirements and develop effective recruitment strategies;

· Lead or support recruitment activities, including job profiles, sourcing, interviews, selection, offers, references, and onboarding;

· Provide recommendations regarding staffing needs, candidate profiles, and recruitment approaches;

· Monitor recruitment activity and workforce trends and identify potential staffing challenges;

· Support initiatives aimed at improving employee retention and reducing turnover.

HR Programs, Policies & Compliance

· Support the implementation and continuous improvement of HR policies, programs, and practices;

· Ensure consistent application of HR policies and practices across the organization;

· Monitor compliance with applicable employment legislation and internal policies;

· Participate in the development and improvement of HR processes, tools, and programs;

· Provide HR metrics, analysis, and recommendations to support management decision-making.

Compensation, Benefits & HR Administration

· Support managers and employees with questions related to compensation, benefits, leaves, and other HR programs;

· Collaborate with payroll and HR teams to ensure employee information and HR transactions are accurate and timely;

· Ensure employee records and HR systems are maintained accurately;

· Support annual HR processes such as compensation reviews and performance reviews.

· Maintain appropriate documentation related to employee relations and HR activities.

Collaboration & HR Projects

· Work closely with HR colleagues across Groupe Induspac to share best practices and ensure consistency in HR programs and processes;

· Participate in regional and corporate HR projects and initiatives;

· Support organizational changes, acquisitions, restructurings, and other business transformation initiatives as required;

· Prepare HR reports, analysis, and recommendations for management;

· Perform other related duties as required.

Qualifications and Experience Required

· Bachelor’s degree in Human Resources Management, Business Administration, Industrial Relations, or a related field;

· Minimum of 5 years of progressive experience in Human Resources, ideally in a generalist, HRBP, or similar role;

· Experience providing HR advice and coaching directly to managers and leaders;

· Strong experience in employee relations and performance management;

· Experience working in a manufacturing or operational environment is strongly preferred;

· Experience working in a unionized environment is considered an asset;

· Experience with recruitment, talent management, employee engagement, and organizational development;

· Solid knowledge of applicable employment legislation;

· Experience working with HR systems and HR data/metrics.

What We Offer

Permanent full-time position

Competitive Salary

40 hour work week

Three (3) weeks of paid vacation

4 paid personal days per year.

2 additional paid days off during the holiday season

Group insurance program paid at 50% by the employer

100% on-site position based in Ottawa

","lang","human-resources-business-partner-hrbp","apply_external_link","text_description","Reporting to the Regional General Manager, the Human Resources Business Partner (HRBP) acts as a strategic and operational partner to leaders and employees, providing HR expertise and guidance across the employee lifecycle. The HRBP works closely with managers to understand business priorities, anticipate workforce needs, strengthen organizational performance, and foster a positive and productive work environment. This role provides coaching and support on employee relations, performance management, talent development, organizational changes, recruitment, and the implementation of HR programs and initiatives. About Smith-Induspac Ottawa Smith-Induspac Ottawa is part of Groupe Induspac, a leading provider of custom industrial packaging solutions in Eastern Canada. For more than 50 years, Groupe Induspac has proudly served a diverse range of customers requiring high-quality, tailor-made packaging solutions designed to meet their specific needs. With more than 300 employees and four manufacturing facilities located in Candiac, Longueuil, Ottawa, and Toronto, Groupe Induspac combines expertise, innovation, and manufacturing capabilities to deliver reliable packaging solutions across various industries. Serving the National Capital Region of Canada, Smith-Induspac Ottawa supports customers in sectors such as electronics, medical, pharmaceutical, and various small and medium-sized businesses. Our team specializes in developing customized packaging solutions, including corrugated boxes, protective foam, wood packaging, and integrated solutions combining multiple materials. At Smith-Induspac Ottawa, we pride ourselves on our ability to understand our customers’ challenges and collaborate with them to develop the best available packaging solutions. The strength, reliability, and performance of every packaging structure remain our top priorities. Role and Responsibilities As a Human Resources Business Partner, you will act as a trusted advisor to managers and employees while ensuring HR practices support the organization’s operational and business objectives. Business Partnership & Leadership Support · Partner with managers and leaders to understand business priorities, workforce challenges, and organizational needs, and provide practical HR solutions; · Coach and advise managers on employee management, performance, attendance, workplace conduct, employee development, and other HR-related matters; · Provide guidance on the interpretation and application of HR policies, procedures, and employment legislation; · Proactively identify HR risks and opportunities and recommend appropriate actions; · Support managers in making effective and consistent people-related decisions; · Develop strong relationships with leaders and employees and maintain a visible HR presence within the workplace; · Act as a trusted and objective advisor while balancing employee needs with business requirements. Employee Relations & Performance Management · Lead and support employee relations matters, including workplace conflicts, investigations, disciplinary measures, performance issues, attendance management, accommodations, and terminations; · Coach managers through performance management processes and ensure appropriate documentation and follow-up; · Support managers in addressing attendance, productivity, behavioural, and performance concerns; · Provide guidance on workplace investigations and recommend appropriate courses of action; · Identify recurring employee relations issues and recommend preventive or systemic solutions; · Promote a respectful, accountable, and high-performance workplace culture. Talent Management & Organizational Development · Partner with managers to identify talent, development needs, and succession opportunities; · Support the implementation of performance management and employee development programs; · Identify training and development priorities in collaboration with managers; · Support employee engagement, retention, and recognition initiatives; · Contribute to workforce planning and succession planning initiatives; · Participate in organizational development and change management initiatives; · Support managers in developing and retaining high-performing employees. Recruitment & Workforce Planning · Partner with hiring managers to understand workforce requirements and develop effective recruitment strategies; · Lead or support recruitment activities, including job profiles, sourcing, interviews, selection, offers, references, and onboarding; · Provide recommendations regarding staffing needs, candidate profiles, and recruitment approaches; · Monitor recruitment activity and workforce trends and identify potential staffing challenges; · Support initiatives aimed at improving employee retention and reducing turnover. HR Programs, Policies & Compliance · Support the implementation and continuous improvement of HR policies, programs, and practices; · Ensure consistent application of HR policies and practices across the organization; · Monitor compliance with applicable employment legislation and internal policies; · Participate in the development and improvement of HR processes, tools, and programs; · Provide HR metrics, analysis, and recommendations to support management decision-making. Compensation, Benefits & HR Administration · Support managers and employees with questions related to compensation, benefits, leaves, and other HR programs; · Collaborate with payroll and HR teams to ensure employee information and HR transactions are accurate and timely; · Ensure employee records and HR systems are maintained accurately; · Support annual HR processes such as compensation reviews and performance reviews. · Maintain appropriate documentation related to employee relations and HR activities. Collaboration & HR Projects · Work closely with HR colleagues across Groupe Induspac to share best practices and ensure consistency in HR programs and processes; · Participate in regional and corporate HR projects and initiatives; · Support organizational changes, acquisitions, restructurings, and other business transformation initiatives as required; · Prepare HR reports, analysis, and recommendations for management; · Perform other related duties as required. Qualifications and Experience Required · Bachelor’s degree in Human Resources Management, Business Administration, Industrial Relations, or a related field; · Minimum of 5 years of progressive experience in Human Resources, ideally in a generalist, HRBP, or similar role; · Experience providing HR advice and coaching directly to managers and leaders; · Strong experience in employee relations and performance management; · Experience working in a manufacturing or operational environment is strongly preferred; · Experience working in a unionized environment is considered an asset; · Experience with recruitment, talent management, employee engagement, and organizational development; · Solid knowledge of applicable employment legislation; · Experience working with HR systems and HR data/metrics. What We Offer Permanent full-time position Competitive Salary 40 hour work week Three (3) weeks of paid vacation 4 paid personal days per year. 2 additional paid days off during the holiday season Group insurance program paid at 50% by the employer 100% on-site position based in Ottawa",{"_203":204,"_205":206,"_207":-5,"_208":318,"_229":230,"_231":232,"_233":319,"_243":244,"_245":-5,"_246":247,"_248":-5,"_249":-5,"_250":251,"_252":253,"_254":244,"_255":244,"_256":-5,"_257":258,"_259":-5,"_260":244,"_261":244,"_262":244,"_263":244,"_264":265,"_266":-5,"_267":242},{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":225,"_226":227,"_228":219},{"_235":236,"_237":238,"_239":240,"_241":242},"attributes",[322,333,342,350,358,367,375,382],{"_203":323,"_324":325,"_326":327,"_257":330},9,"type","category","label",{"_274":328,"_6":329},"Human Resources","Ressources humaines",{"_274":331,"_6":332},"human-resources","ressources-humaines",{"_203":334,"_324":335,"_326":336,"_257":339},33,"experience",{"_274":337,"_6":338},"2 to 5 years","2 à 5 ans",{"_274":340,"_6":341},"2-to-5-years","2-a-5ans",{"_203":343,"_324":344,"_326":345,"_257":347},38,"schedule",{"_274":346,"_6":346},"Permanent",{"_274":348,"_6":349},"permanent-en","permanent",{"_203":351,"_324":352,"_326":353,"_257":355},53,"skill",{"_274":354,"_6":354},"Microsoft Office",{"_274":356,"_6":357},"microsoft-office-en","microsoft-office",{"_203":359,"_324":360,"_326":361,"_257":364},83,"education",{"_274":362,"_6":363},"University","Universitaire",{"_274":365,"_6":366},"university","universitaire",{"_203":368,"_324":369,"_326":370,"_257":372},187,"certification",{"_274":371,"_6":371},"CRHA",{"_274":373,"_6":374},"crha-en","crha",{"_203":376,"_324":369,"_326":377,"_257":379},188,{"_274":378,"_6":378},"CRIA",{"_274":380,"_6":381},"cria","cria-fr",{"_203":383,"_324":384,"_326":385,"_257":388},192,"specialization",{"_274":386,"_6":387},"Generalist","Généraliste",{"_274":389,"_6":390},"generalist","generaliste","created_at","2026-08-24T18:31:27.000000Z","published_at","2026-08-24 18:32:08","is_published","is_open","timeago","1 hour ago","content","attributesByType",{"_325":402,"_335":403,"_344":404,"_352":405,"_360":406,"_369":407,"_384":408},[322],[333],[342],[350],[358],[367,375],[382],{"_203":410,"_272":411,"_275":274,"_276":277,"_208":412,"_283":413,"_285":-5,"_286":277,"_287":-5,"_288":-5,"_289":414,"_291":415,"_293":416,"_294":277,"_165":277,"_295":296,"_297":298,"_299":300,"_301":277,"_302":296,"_303":296,"_304":277,"_305":417,"_201":423,"_320":426,"_391":458,"_393":459,"_395":242,"_396":242,"_397":460,"_399":418,"_400":461},265617,[274],{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_279":280,"_222":223,"_281":282,"_224":225,"_226":227,"_228":219},[],"hourly",24.5,28,{"_274":418},{"_308":419,"_310":420,"_312":274,"_257":421,"_314":-5,"_315":422},"Customer Service Representative","

Reports To: General Manager

Type: Full-Time Permanent position

Day shift: Monday-Friday

Location: 140 Iber Rd, Stittsville, ON K2S 1E9

Are you problem-solving-oriented, like to deal with customers, and do various and non-routine tasks in a dynamic environment? This post is probably for you!

The company:

For 50 years, and thanks to over 300 employees, the Induspac Group (www.induspac.ca) has proudly served an impressive list of customers who demand quality custom-made industrial packaging. Based in Ottawa (Smith-Induspac Packaging), the Group also has production units in Longueil (JP Carton), Candiac (Les Emballages GAB) and Toronto (Smith-Induspac Packaging). Whether for sophisticated protective packaging or standard cardboard boxes, the expertise developed over all these years allows us today to be one of the leaders in the field in Eastern Canada.

Working conditions

Permanent full-time position
3 weeks of annual vacation and 2 days of additional paid vacation between Christmas and New Year's Day
3 paid personal days per year
Group insurance program paid at 50% by the employer
Pleasant and respectful working environment

Position Summary:

Assists with all facets of order processing operations.
Assisting the sales team with various requests throughout the day such as entering customer orders, providing customer order confirmations, updating quotations, inquiries into order status, validation of inventory levels and billing preparation.
Ensures that orders are processed accurately and in a timely manner following procedures and policies. Maintaining excellent business relations with all external and internal customers.
In collaboration with the team, this position participates in the management of operations with a view to continuous improvement.
Actively participates in the organization's efforts to provide a superior customer experience, in accordance with the company's mission and its values.
The Customer Representative is responsible for supporting customers and processing orders from A to Z.
In doing so, this position performs the required follow-ups with customers and the rest of the team to ensure that all requests such as sending quotes, shipping instructions and delivery status are as commited.
Works closely with all departments of the company to ensure the fluidity of the process (production planning, reception/shipping, credit, purchases, etc.).
Other related duties as agreed and assigned by your manager.

Qualifications

Experience in customer service
College diploma (DEC) or certificate of studies in a relevant field
Intermediate level knowledge of Excel and other MS Office Suite applications
Experience in the manufacturing sector (knowledge of the cardboard packaging industry is an asset)
Proficient in French, both oral and written is an asset.

Required skills and abilities.

Client oriented
Interpersonal skills, tact and diplomacy
Ability to solve problems
Able to communicate clearly, both orally and in writing
Work ethic, judgment, dynamic and proactivity

","customer-service-representative","Reports To: General Manager Type: Full-Time Permanent position Day shift: Monday-Friday Location: 140 Iber Rd, Stittsville, ON K2S 1E9 Are you problem-solving-oriented, like to deal with customers, and do various and non-routine tasks in a dynamic environment? This post is probably for you! The company: For 50 years, and thanks to over 300 employees, the Induspac Group (www.induspac.ca) has proudly served an impressive list of customers who demand quality custom-made industrial packaging. Based in Ottawa (Smith-Induspac Packaging), the Group also has production units in Longueil (JP Carton), Candiac (Les Emballages GAB) and Toronto (Smith-Induspac Packaging). Whether for sophisticated protective packaging or standard cardboard boxes, the expertise developed over all these years allows us today to be one of the leaders in the field in Eastern Canada. Working conditions Permanent full-time position 3 weeks of annual vacation and 2 days of additional paid vacation between Christmas and New Year's Day 3 paid personal days per year Group insurance program paid at 50% by the employer Pleasant and respectful working environment Position Summary: Assists with all facets of order processing operations. Assisting the sales team with various requests throughout the day such as entering customer orders, providing customer order confirmations, updating quotations, inquiries into order status, validation of inventory levels and billing preparation. Ensures that orders are processed accurately and in a timely manner following procedures and policies. Maintaining excellent business relations with all external and internal customers. In collaboration with the team, this position participates in the management of operations with a view to continuous improvement. Actively participates in the organization's efforts to provide a superior customer experience, in accordance with the company's mission and its values. The Customer Representative is responsible for supporting customers and processing orders from A to Z. In doing so, this position performs the required follow-ups with customers and the rest of the team to ensure that all requests such as sending quotes, shipping instructions and delivery status are as commited. Works closely with all departments of the company to ensure the fluidity of the process (production planning, reception/shipping, credit, purchases, etc.). Other related duties as agreed and assigned by your manager. Qualifications Experience in customer service College diploma (DEC) or certificate of studies in a relevant field Intermediate level knowledge of Excel and other MS Office Suite applications Experience in the manufacturing sector (knowledge of the cardboard packaging industry is an asset) Proficient in French, both oral and written is an asset. Required skills and abilities. Client oriented Interpersonal skills, tact and diplomacy Ability to solve problems Able to communicate clearly, both orally and in writing Work ethic, judgment, dynamic and proactivity",{"_203":204,"_205":206,"_207":-5,"_208":424,"_229":230,"_231":232,"_233":425,"_243":244,"_245":-5,"_246":247,"_248":-5,"_249":-5,"_250":251,"_252":253,"_254":244,"_255":244,"_256":-5,"_257":258,"_259":-5,"_260":244,"_261":244,"_262":244,"_263":244,"_264":265,"_266":-5,"_267":242},{"_210":211,"_212":213,"_214":215,"_216":217,"_218":219,"_220":221,"_222":223,"_224":225,"_226":227,"_228":219},{"_235":236,"_237":238,"_239":240,"_241":242},[427,435,438,441,444,452],{"_203":428,"_324":325,"_326":429,"_257":432},16,{"_274":430,"_6":431},"Customer Service / Call Center","Service clientèle / Centre d'appels",{"_274":433,"_6":434},"customer-service-call-center","service-clientele-centre-dappels",{"_203":334,"_324":335,"_326":436,"_257":437},{"_274":337,"_6":338},{"_274":340,"_6":341},{"_203":343,"_324":344,"_326":439,"_257":440},{"_274":346,"_6":346},{"_274":348,"_6":349},{"_203":351,"_324":352,"_326":442,"_257":443},{"_274":354,"_6":354},{"_274":356,"_6":357},{"_203":445,"_324":360,"_326":446,"_257":449},81,{"_274":447,"_6":448},"CEGEP (DEC, AEC)","Collégial (DEC, AEC)",{"_274":450,"_6":451},"cegep","collegial",{"_203":453,"_324":384,"_326":454,"_257":456},440,{"_274":419,"_6":455},"Représentant du Service Client",{"_274":421,"_6":457},"representant-du-service-client","2026-08-24T14:26:31.000000Z","2026-08-24 14:28:16","5 hours ago",{"_325":462,"_335":463,"_344":464,"_352":465,"_360":466,"_384":467},[427],[435],[438],[441],[444],[452],"total",2,"categories",[472,473],{"_203":323,"_326":329},{"_203":428,"_326":431},"cities",[215],"schedules",[478],{"_203":343,"_326":346},"langSwitchUrl","https://careers.jobsmedia.ca/12614/smith-induspac-ottawa/jobs","actionData","errors"]

Postes ouverts (2)

Ressources humaines

Service clientèle / Centre d'appels

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