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Executive Assistant/Operations VA for a growing e-commerce Pet Brand!
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Do you love order and efficiency? We are looking for an Awesome
Executive Assistant/Operations VA
Are you passionate about pets and eager to make a meaningful impact?
Join our team as a Executive Assistant/Operations VA for a thriving
e-commerce pet brand.
0ur company is a dynamic start-up brand, and our Executive Assistant
will be at the heart of our growth journey. In this role, you’ll
collaborate closely with our CEO to organize, document and streamline
processes; communicate with team members and external agencies; track
the status of project tasks and assist in meeting deadlines; ensure
day-to-day operations run smoothly; and put out any fires as they
arise.
If you're highly organized, detail-oriented, an excellent
communicator, and enthusiastic about creating streamlined processes,
this opportunity is perfect for you. Your dedication and expertise
will be instrumental in establishing a well-structured foundation for
us as we continue to make a positive impact on pets' lives
and their loving owners.
This remote contact position offers flexible hours and room for personal
and professional growth. Join us in making a positive difference
for pets everywhere!
Job Responsibilities:
*
Collaborate with the CEO to prioritize and manage daily tasks,
ensuring maximum efficiency in business operations.
*
Act as a problem solver, both resolving issues and helping other team
members do the same.
*
Serve as a liaison between internal team members and external
partners, ensuring timely and high-quality project execution.
*
Represent the company in dealings with external partners (i.e. email
chains & meetings); document findings and determine action items to
delegate to the CEO & team.
*
Complete product research, including but not limited to: keyword
research, new product research and documentation, competitor research
and tracking.
*
Identify opportunities for business growth and process improvement,
offering recommendations and actively participating in the
implementation of new strategies.
*
Manage company project management tracking tool and various documents,
including the creation and organization of Standard Operating
Procedures (SOPs).
*
Continuously learn and adapt to new tools and technologies, providing
training to team members as needed.
Skills Needed:
*
A positive, friendly, and empathetic attitude, reflecting the
company's commitment to its values.
*
Excellent English communication skills, both written and verbal.
*
Strong problem-solving abilities, with the capacity to independently
research solutions, collaborate, and ask for help when needed.
*
Demonstrated ability to work independently, attention to detail,
excellent time management skills, and strong organizational
capabilities.
*
Comfortable building and nurturing relationships, with the resilience
to handle rejection professionally.
*
A proactive mindset with a knack for getting things done and thinking
creatively.
*
Patient demeanor, especially when responding to customer and support
inquiries.
*
A willingness to embrace and learn new technology and processes.
*
Handles confidential information professionally and ethically.
*
Open to feedback and continually seeks opportunities for personal and
professional growth.
*
A deep love for animals and a genuine passion for supporting their
well-being.
*
Prior Project Management, Team Leadership and\or Executive Assistant
experience is a bonus
Results:
In the first three months of this role, success means that the CEO has
the support and feels set up for success and understands what is
needed from them. Each week:
*
All tasks and progress on those tasks is being logged and outstanding
items are followed up on.
*
Information required for decision making is put into a concise manner,
analyzed and recommendations made for next steps so that the CEO can
make quick and efficient decisions on business related tasks.
*
Your unique talents of organization, systems, and follow-through are
brought to the CEO’s life.
*
You have taken ownership to communicate and create a better way if
something does not seem efficient or organized.
Added Qualifications (Not Necessary, but a Plus!):
*
Experience with the backend of Shopify, Amazon FBA, Walmart, eBay,
Etsy
*
Familiarity with Gorgias or other Customer Ticketing Systems
*
Familiarity with Slack and Click Up (or similar Project Management
tools)
*
Experience managing Facebook groups
*
Digital marketing experience
*
Experience in a veterinary and/or health-related field
A positive attitude and willingness to learn are more important than
any prior tech skills! Training will be provided in any tools you are
not familiar with.
Executive Assistant/Operations VA
Are you passionate about pets and eager to make a meaningful impact?
Join our team as a Executive Assistant/Operations VA for a thriving
e-commerce pet brand.
0ur company is a dynamic start-up brand, and our Executive Assistant
will be at the heart of our growth journey. In this role, you’ll
collaborate closely with our CEO to organize, document and streamline
processes; communicate with team members and external agencies; track
the status of project tasks and assist in meeting deadlines; ensure
day-to-day operations run smoothly; and put out any fires as they
arise.
If you're highly organized, detail-oriented, an excellent
communicator, and enthusiastic about creating streamlined processes,
this opportunity is perfect for you. Your dedication and expertise
will be instrumental in establishing a well-structured foundation for
us as we continue to make a positive impact on pets' lives
and their loving owners.
This remote contact position offers flexible hours and room for personal
and professional growth. Join us in making a positive difference
for pets everywhere!
Job Responsibilities:
*
Collaborate with the CEO to prioritize and manage daily tasks,
ensuring maximum efficiency in business operations.
*
Act as a problem solver, both resolving issues and helping other team
members do the same.
*
Serve as a liaison between internal team members and external
partners, ensuring timely and high-quality project execution.
*
Represent the company in dealings with external partners (i.e. email
chains & meetings); document findings and determine action items to
delegate to the CEO & team.
*
Complete product research, including but not limited to: keyword
research, new product research and documentation, competitor research
and tracking.
*
Identify opportunities for business growth and process improvement,
offering recommendations and actively participating in the
implementation of new strategies.
*
Manage company project management tracking tool and various documents,
including the creation and organization of Standard Operating
Procedures (SOPs).
*
Continuously learn and adapt to new tools and technologies, providing
training to team members as needed.
Skills Needed:
*
A positive, friendly, and empathetic attitude, reflecting the
company's commitment to its values.
*
Excellent English communication skills, both written and verbal.
*
Strong problem-solving abilities, with the capacity to independently
research solutions, collaborate, and ask for help when needed.
*
Demonstrated ability to work independently, attention to detail,
excellent time management skills, and strong organizational
capabilities.
*
Comfortable building and nurturing relationships, with the resilience
to handle rejection professionally.
*
A proactive mindset with a knack for getting things done and thinking
creatively.
*
Patient demeanor, especially when responding to customer and support
inquiries.
*
A willingness to embrace and learn new technology and processes.
*
Handles confidential information professionally and ethically.
*
Open to feedback and continually seeks opportunities for personal and
professional growth.
*
A deep love for animals and a genuine passion for supporting their
well-being.
*
Prior Project Management, Team Leadership and\or Executive Assistant
experience is a bonus
Results:
In the first three months of this role, success means that the CEO has
the support and feels set up for success and understands what is
needed from them. Each week:
*
All tasks and progress on those tasks is being logged and outstanding
items are followed up on.
*
Information required for decision making is put into a concise manner,
analyzed and recommendations made for next steps so that the CEO can
make quick and efficient decisions on business related tasks.
*
Your unique talents of organization, systems, and follow-through are
brought to the CEO’s life.
*
You have taken ownership to communicate and create a better way if
something does not seem efficient or organized.
Added Qualifications (Not Necessary, but a Plus!):
*
Experience with the backend of Shopify, Amazon FBA, Walmart, eBay,
Etsy
*
Familiarity with Gorgias or other Customer Ticketing Systems
*
Familiarity with Slack and Click Up (or similar Project Management
tools)
*
Experience managing Facebook groups
*
Digital marketing experience
*
Experience in a veterinary and/or health-related field
A positive attitude and willingness to learn are more important than
any prior tech skills! Training will be provided in any tools you are
not familiar with.